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we have been with FloristWare for about 4 mos....so far all is good. They were very quick to get back to us with answers to our questions, in the beginning when we needed some guidance. But pretty smooth sailing ever since day 1. It is so nice to have all our numbers at our fingertips and all our customers at our fingertips.....paying sales tax this past quater was the simplest ever...

Ignore my previous email. I figured out how to change users within the program. Just love it, love it, love it. So easy to use!!!

The Jewish holidays are our busiest times of the year – having the addresses and details on file for each customer’s usual list of recipients let us take down multiple orders quickly.

Having the customer loyalty points program in general increases repeat customers/sales because customers know they are building discounts toward future purchases. From the customer's point of view: not having to carry "another" points card is a big plus and encourages customers to sign up for the program without hesitation.

FloristWare has simpliflied the the training process for new employees, because the system is so easy to use. It virtually “walks” the staff through the order taking process. An important benefit, this saves time and money in getting new staff up to speed. This is in stark contrast to most other systems where it can take as much as a week to train new users on the basics.

We tried your marketing feature of FloristWare for the first time just in time for Mother's Day. We created a mailing list of 300 names and mailed out a postcard 10 days before Mother's day. We also did a follow up about 5 days with an email reminder. You could have knocked our socks off with the response. We had 48 orders – not responses – but 48 orders from the post cards. We are in the process of creating an agressive marketing campaign using FloristWare and will let you know the results. The extra business I'm sure is more than paying for you program. Keep up the good work!

End of day reports and cash register reconcilliation is the most fabulous thing ever! On (old system) it took some one about 20 minutes to input all the info into the computer and run the 30 pages of reports and wait forever for the credit cards to capture – a real drag! Now, all that same info is on two sheets of paper and it takes about half a second to print it and make sure all the money matches up. This make me smile every day!

I cannot believe how much my customers love the e-mail invoicing and delivery confirmations... in 4 months of using FloristWare I feel so much more interactive with my customers because when I send the invoice or a delivery confirmation they usually write back with how the recipient liked the flowers or a quick thank you or even a picture that they got from the recipient... this is huge in todays marketplace... I am also impressed with the plethora of marketing tools and the possibilities opened up to have a continuing relationship with my customers, the points system is a great offer to my customers and something they don't need to track so it is easy, I cannot wait until they start seeing the benefits and really get the idea behind it.

Customers who request past information on items they have purchased/sent before are easy to look up - customers really appreciate this feature. Also, having the ability to email invoices/receipts to customers straight from FloristWare enchances the professionalism of our business.

I got this order from a customer who lives in Houston TX, hasn't ordered since 2009, thanks to FloristWare email reminder feature!!